Terms and Conditions

These Terms and Conditions (“Terms”) govern your use of velarechauffeurs.com.au and any chauffeur or transportation services booked through Velaré Chauffeurs (“we,” “us,” “our,” “Velaré”). By making a booking or using our website, you agree to be bound by these Terms.

1. Our Services

Velaré Chauffeurs provides luxury chauffeur-driven transportation services in Sydney and surrounding areas, including but not limited to airport transfers, event transfers, corporate travel, intercity transfers, and school chauffeur services.

2. Bookings

• Bookings can be made via our website, phone, or email.
• A booking is only confirmed once you receive written confirmation from us (email or SMS).
• You must provide accurate pick-up/drop-off addresses, contact details, flight information (where applicable), and passenger numbers at the time of booking.
• We reserve the right to decline or cancel a booking at our discretion, including for safety, capacity, or availability reasons.

3. Pricing and Payment

• All prices are quoted in Australian Dollars (AUD) and include GST unless stated otherwise.
• Fares may vary based on distance, vehicle type, waiting time, tolls, and additional stops.
• Payment is required as specified at the time of booking (in full or as a deposit), via the payment methods offered on our website.
• Additional charges may apply for extra waiting time, additional stops not included in the original booking, or extended hours.

4. Cancellations and Changes

• Cancellations made more than 24 hours before the scheduled service are eligible for a full refund.
• Cancellations made within 24 hours of the scheduled pick-up time may incur a cancellation fee of up to 50% of the fare.
• Cancellations made within 3 hours of the scheduled pick-up time, or no-shows, may be charged the full fare.
• We will endeavour to accommodate changes to bookings (time, location, vehicle) subject to availability.

5. Waiting Times

• For airport pick-ups, we monitor flight arrival times and include a complimentary waiting period of 60 minutes for international flights and 30 minutes for domestic flights, from the actual landing time.
• For all other pick-ups, a complimentary waiting period of 15 minutes applies. Additional waiting time will be charged at our standard hourly rate, pro-rated.

6. Passenger Conduct

• Passengers must behave in a manner that does not endanger the safety of themselves, other passengers, or the driver.
• We reserve the right to refuse or terminate service, without refund, if a passenger is abusive, engages in illegal activity, or poses a safety risk (including apparent intoxication).
• Smoking is not permitted in any vehicle.
• Passengers are responsible for their own belongings; we are not liable for lost or damaged items left in the vehicle, though we will make reasonable efforts to return them.

7. Child Safety and School Transfers

• For school chauffeur services, bookings and consent must be provided by a parent or legal guardian.
• Child safety restraints/booster seats will be provided upon request and in accordance with relevant Australian road safety laws; please advise us of requirements at the time of booking.

8. Vehicle Substitution

We reserve the right to substitute a vehicle of equal or higher standard than the one booked, due to availability, mechanical issues, or circumstances beyond our control.

9. Delays and Circumstances Beyond Our Control

We are not liable for delays or failure to perform services due to circumstances beyond our reasonable control, including but not limited to traffic, weather, road closures, flight delays, or other force majeure events. We will make reasonable efforts to notify you and minimise disruption.

10. Liability

• To the extent permitted by law, Velaré Chauffeurs’ liability for any loss or damage arising from our services is limited to the value of the fare paid for the relevant booking.
• Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Australian Consumer Law that cannot lawfully be excluded.
• We maintain appropriate insurance for our vehicles and drivers in accordance with applicable Australian regulations.

11. Website Use

• Content on this website is provided for general information purposes and may be updated without notice.
• You agree not to misuse the website, including attempting unauthorised access to our systems or introducing malicious code.

12. Intellectual Property

All content on velarechauffeurs.com.au, including text, images, logos, and design, is owned by or licensed to Velaré Chauffeurs and may not be reproduced without our written consent.

13. Privacy

Our collection and use of your personal information is governed by our Privacy Policy, which forms part of these Terms.

14. Governing Law

These Terms are governed by the laws of New South Wales, Australia, and you submit to the non-exclusive jurisdiction of the courts of New South Wales.

15. Changes to These Terms

We may update these Terms from time to time. Continued use of our services or website after changes are posted constitutes acceptance of the updated Terms.

16. Contact Us

For questions about these Terms, please contact us at:

Velaré Chauffeurs
Email: info@velarechauffeurs.com.au
Phone: 1300 650 677
Website: velarechauffeurs.com.au