Privacy Policy

Velaré Chauffeurs (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit velarechauffeurs.com.au or use our chauffeur and transportation services, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect the following types of personal information:

• Contact details — name, email address, phone number
• Booking information — pick-up and drop-off addresses, flight/travel details, date and time of service, special requests
• Payment information — billing address and payment details (processed securely via third-party payment providers; we do not store full card details)
• Passenger details — names of additional passengers, luggage requirements, accessibility needs
• Communications — records of emails, phone calls, or messages you send us
• Website usage data — IP address, browser type, device information, pages visited, and referral source (via cookies and analytics tools)

2. How We Collect Information

We collect personal information when you:

• Make a booking via our website, phone, or email
• Contact us for a quote or enquiry
• Subscribe to newsletters or promotions
• Use our website (via cookies and similar tracking technologies)
• Interact with us on social media

3. How We Use Your Information

We use your personal information to:

• Process and manage your bookings
• Communicate with you about your reservation (confirmations, driver details, changes)
• Provide customer support
• Process payments and issue invoices/receipts
• Improve our website and services
• Send marketing communications (only with your consent, and with an opt-out option)
• Comply with legal and regulatory obligations

4. Disclosure of Your Information

We may share your information with:

• Chauffeurs and drivers performing your booked service
• Payment processors to facilitate secure transactions
• IT and website service providers who support our systems
• Regulatory or law enforcement bodies, where required by law

We do not sell your personal information to third parties.

5. Overseas Disclosure

Some of our service providers (e.g., cloud hosting, payment processing, analytics platforms) may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled in accordance with the Australian Privacy Principles.

6. Cookies

Our website uses cookies to improve your browsing experience, analyse site traffic, and personalise content. You can disable cookies through your browser settings, though this may affect site functionality.

7. Data Security

We implement reasonable technical and organisational measures to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

8. Access and Correction

You have the right to request access to the personal information we hold about you, and to request corrections if it is inaccurate or outdated. To make a request, contact us using the details below.

9. Data Retention

We retain personal information only as long as necessary to fulfil the purposes outlined in this policy, or as required by law (e.g., taxation and record-keeping obligations).

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

11. Children’s Privacy

Our services are not directed at children, and we do not knowingly collect personal information from minors without parental/guardian consent (e.g., when booking school chauffeur services, information is collected from the parent/guardian).

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

13. Complaints

If you believe we have breached the Australian Privacy Principles, please contact us first using the details below. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

14. Contact Us

For questions about this Privacy Policy or to make a request regarding your personal information, contact us at:

Velaré Chauffeurs
Email: info@velarechauffeurs.com.au
Phone: 1300 650 677
Website: velarechauffeurs.com.au