Privacy Policy

This Privacy Policy sets out Velaré's commitment to protecting the privacy of your personal information that we collect through our website www.velare.com (Site) or directly from you, being the person, organisation, or entity that uses our Site (referred to as "you" or "your"). Please read this Privacy Policy carefully. If you have any questions, please contact us using the details provided at the end of this Privacy Policy. By providing us with personal information, you acknowledge that you have had sufficient opportunity to access this Privacy Policy and that you have read and accepted it. If you do not wish to provide personal information to us, you may not be able to use certain features of our Site or access our services.

The type of information we collect may include: • Name (including company name and business registration details, if applicable) • Contact details (including email address, physical address, and telephone number) • Demographic information (such as postcode and location data) • Payment details (including credit card information and billing address) • Travel preferences and special requirements • Vehicle preferences and accessibility needs • Username and password for account access • Booking history and service feedback • Emergency contact information • Any other information requested on this Site or otherwise provided by you We collect this information when you make a booking, create an account, contact us, or interact with our services.

We use your personal information for the following purposes: • To provide luxury chauffeur services and process bookings • To communicate with you about your bookings and service updates • To process payments and maintain financial records • To improve our services and customer experience • To send promotional materials and special offers (with your consent) • To comply with legal and regulatory requirements • To ensure the safety and security of our services • To respond to inquiries and provide customer support The information, including statements, opinions, and documents, contained on this Site is for general information purposes only. It does not take into account your specific needs, objectives, or circumstances, and it is not advice. Any reliance you place on the information is at your own risk.

As with most online businesses, we may log information about your access and use of our Site, including: • Internet cookies and similar tracking technologies • Your communications and interactions with our Site • The type of browser and device you are using • Your operating system and technical specifications • The domain name of your Internet service provider • Pages visited and time spent on our Site • Location data (with your permission) for service optimization • IP address and connection information We use this information to improve our website functionality, analyze usage patterns, and enhance user experience. You can manage cookie preferences through your browser settings.

We may collect and use your opinions, feedback, and reviews to improve our services. When you provide feedback through our review system or customer surveys: • You consent to us using your feedback for internal improvement purposes • We may publish anonymous reviews and testimonials on our website • Personal identifying information will not be shared without explicit consent • You retain the right to request removal of your reviews at any time Your feedback helps us maintain our high standards of luxury service and customer satisfaction.

We are committed to ensuring that your personal information is secure. Our security measures include: • Encryption of sensitive data during transmission and storage • Secure payment processing through certified payment gateways • Regular security audits and system updates • Limited access to personal information on a need-to-know basis • Staff training on privacy and data protection protocols • Physical security measures for our facilities and systems However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security. We continuously monitor and improve our security practices to protect your information.

You have the right to access and correct your personal information that we hold. This includes: • Requesting a copy of your personal information • Updating incorrect or outdated information • Requesting deletion of your personal information (subject to legal requirements) • Opting out of marketing communications • Requesting data portability where applicable To exercise these rights or make corrections, please contact us using the details provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable privacy laws.

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make significant changes: • We will post the updated policy on this page • We will notify you via email or website notification • The effective date will be clearly indicated • We encourage you to review this Privacy Policy periodically Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy. If you do not agree with the changes, please discontinue use of our services.