Cookie Policy

Cookies are small text files that are placed on your computer, smartphone, or other device when you visit our website www.velare.com. They are widely used to make websites work more efficiently and to provide information to website owners. Cookies contain information that is transferred to your device's hard drive. They help us recognize your device and store some information about your preferences or past actions on our website. Types of cookies we may use: • Session cookies: Temporary cookies that expire when you close your browser • Persistent cookies: Cookies that remain on your device until they expire or you delete them • First-party cookies: Set directly by our website • Third-party cookies: Set by external services we use on our website Cookies cannot harm your computer or device, and the information they collect is used to improve your browsing experience and our services.

Essential cookies are necessary for our website to function properly. These cookies enable basic functions like page navigation, access to secure areas, and form submissions. Our website cannot function properly without these cookies. Essential cookies we use include: • Authentication cookies: Keep you logged in during your session • Security cookies: Protect against fraud and enhance security • Load balancing cookies: Distribute website traffic across servers • Session management cookies: Maintain your session state • CSRF protection cookies: Prevent cross-site request forgery attacks These cookies do not store any personally identifiable information and are typically deleted when you close your browser. We do not need your consent to use essential cookies as they are strictly necessary for the website's basic functionality. Essential cookies cannot be disabled through our cookie settings as they are required for the website to operate correctly.

Analytics cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This data helps us improve our website's performance and user experience. We use analytics cookies to track: • Number of visitors and page views • Time spent on different pages • User journey through our website • Popular content and features • Technical information like browser type and screen resolution • Traffic sources and referral websites Analytics services we may use: • Google Analytics: Provides comprehensive website analytics • Hotjar or similar: Heat mapping and user behavior analysis • Custom analytics: Our own tracking for booking and service optimization The information collected is aggregated and anonymous. We cannot identify individual users from this data. You can opt out of analytics tracking through our cookie preferences or browser settings. We use this data solely to improve our services and website functionality.

Functional cookies enable enhanced functionality and personalization on our website. They may be set by us or by third-party services whose functionality we have integrated into our pages. Functional cookies help us provide: • Personalized content based on your preferences • Remember your language and region settings • Save your booking preferences and vehicle choices • Store your contact information for faster booking • Maintain your privacy and communication preferences • Enable social media sharing and interaction features Third-party functional cookies may include: • Google Maps: For location services and route planning • Payment processors: For secure payment processing • Customer support tools: For live chat and help features • Social media plugins: For sharing and social login features If you disable functional cookies, some features of our website may not work properly, and you may need to re-enter information each time you visit. You can manage functional cookie preferences through our cookie settings panel.

Marketing cookies are used to track visitors across websites and deliver more relevant advertising. They help us show you advertisements that are more likely to be of interest to you. Marketing cookies enable us to: • Show you relevant luxury travel and chauffeur service advertisements • Limit the number of times you see the same advertisement • Measure the effectiveness of our advertising campaigns • Provide personalized offers and promotions • Track conversion from advertisements to bookings We may work with advertising partners who use these cookies: • Google Ads: For search and display advertising • Facebook Pixel: For social media advertising • LinkedIn Marketing: For professional network advertising • Retargeting platforms: To show relevant ads on other websites Marketing cookies may track your online activity across different websites to build a profile of your interests. You have full control over marketing cookies and can opt out at any time through our cookie preferences. We respect your privacy choices and will not use marketing cookies without your explicit consent.

Some cookies on our website are set by third-party services that appear on our pages. We work with trusted partners to provide enhanced functionality and services. Third-party services that may set cookies include: Payment Processing: • Stripe, PayPal, or other payment gateways • Fraud prevention and security services • Currency conversion and pricing tools Customer Experience: • Live chat and customer support platforms • Booking and reservation systems • Review and feedback collection tools Social Media Integration: • Facebook, Twitter, LinkedIn social plugins • Social login and sharing functionality • Social media advertising and tracking We carefully select our third-party partners and ensure they meet our privacy and security standards. However, we do not control the cookies set by these third parties. For information about third-party cookies, please refer to the privacy policies of these external services. You can manage third-party cookies through our cookie settings or your browser preferences.

You have several options for managing cookies on our website and in your browser: Cookie Preference Center: • Access through the cookie banner on your first visit • Modify your preferences at any time via the settings link • Choose which types of cookies to accept or reject • View detailed information about each cookie category Browser Settings: • Block all cookies (may affect website functionality) • Delete existing cookies from your device • Set notifications when cookies are being set • Configure settings for different types of cookies Popular Browser Cookie Settings: • Chrome: Settings > Privacy and Security > Cookies • Firefox: Preferences > Privacy & Security > Cookies • Safari: Preferences > Privacy > Cookies and Website Data • Edge: Settings > Cookies and Site Permissions Please note that disabling certain cookies may affect your user experience and prevent some features from working properly. Essential cookies cannot be disabled as they are necessary for basic website functionality. If you need assistance managing your cookie preferences, please contact our support team.

Different cookies have different retention periods depending on their purpose and type: Session Cookies: • Automatically deleted when you close your browser • Typically used for authentication and security • No long-term storage on your device Short-term Cookies (1-30 days): • Functional cookies for user preferences • Security and fraud prevention cookies • Analytics cookies for recent visitor tracking Medium-term Cookies (1-12 months): • Marketing and advertising cookies • User preference and personalization cookies • Performance optimization cookies Long-term Cookies (1-2 years): • Analytics cookies for long-term trend analysis • Persistent login cookies (if enabled) • Some marketing and retargeting cookies We regularly review and minimize cookie retention periods to respect your privacy. You can delete cookies at any time through your browser settings or our cookie preference center. Cookies set by third-party services follow their own retention policies, which you can find in their respective privacy policies.

We respect your right to choose which cookies you accept on our website. Here's how we handle cookie consent: Initial Consent: • Cookie banner appears on your first visit • Clear information about cookie types and purposes • Option to accept all, reject non-essential, or customize preferences • No pre-ticked boxes or misleading consent mechanisms Ongoing Management: • Change your preferences at any time via our cookie settings • Clear information about the impact of disabling certain cookies • Easy opt-out process for marketing and analytics cookies • Respect for your choices across all your visits Consent Requirements: • Essential cookies: No consent required (strictly necessary) • Functional cookies: Consent requested but optional • Analytics cookies: Consent required and can be withdrawn • Marketing cookies: Explicit consent required Withdrawal of Consent: • Use our cookie preference center to withdraw consent • Clear existing cookies through browser settings • Contact us directly to request cookie deletion • Changes take effect immediately on your next visit Your consent choices are stored locally and respected across all your interactions with our website.

This Cookie Policy may be updated from time to time to reflect changes in our practices, technology, or legal requirements. Policy Updates: • We will notify you of significant changes via email or website notice • Updated policies will be posted on this page with a new effective date • We encourage you to review this policy periodically • Continued use of our website constitutes acceptance of updates What Triggers Updates: • Changes in cookie technology or tracking methods • New third-party services or integrations • Updates to privacy laws and regulations • Improvements to our website functionality Your Rights: • Request information about cookies set on your device • Ask for deletion of specific cookies or data • Receive a copy of data collected through cookies • File complaints with relevant privacy authorities If you have questions about our use of cookies or this policy: • Review our comprehensive Privacy Policy • Contact our Data Protection Officer • Use our online support system • Call our privacy helpline We are committed to transparency and will provide clear answers to all cookie-related questions.