FAQs - Luxury Chauffeur Service

Frequently Asked Questions

Find answers to common questions about our luxury chauffeur services. Can't find what you're looking for? Contact our 24/7 support team.

Still Have Questions?

Have a different question not covered here? Contact us anytime and we'll be happy to help. Velaré Chauffeurs is committed to transparency and making your experience seamless from start to finish.

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Frequently Asked Questions

What areas do Velaré Chauffeurs service?

How do I make a booking?

What types of vehicles do you offer?

Are your chauffeurs professional and licensed?

Can I request a specific chauffeur?

What if my flight is delayed or early?

What payment methods do you accept?

Are you really available 24/7?

Can you accommodate special requests (child seats, extra stops, etc.)?

How accurate is the Instant Quote?

How far in advance should I book?

Where do I meet my chauffeur at the airport?

What are your waiting time grace periods?

Are tolls and parking included?

How much luggage can I bring?

Can you carry oversized or unusual items?

Do you allow pets?

What child seats can you provide?

Can minors travel unaccompanied?

Do you offer private day tours?

Can you plan a custom day tour itinerary?

Are wine tastings and alcohol allowed during a tour?

Do you provide wedding transport?

Do you offer corporate accounts?

Will I get a GST tax invoice?

Do you offer discounts or promo codes?

Are there public holiday or after-hours surcharges?

Can I choose the route (scenic/fastest)?

Can you handle multiple pickups/drop-offs?

Is Wi-Fi or phone charging available?

Can I set music and temperature preferences?

Do you support mobility needs?

What safety standards do you follow?

How do you protect my privacy?

How does "Find Your Driver" work?

Will I receive tracking/ETA updates?

What happens if I lose an item in the car?

What if the vehicle needs special cleaning after my trip?

Is smoking or vaping allowed?

Can I eat or drink in the vehicle?

Will my chauffeur call me before pickup?

What counts as a no-show?

How long do refunds take?

How do you store my data and for how long?

Can my EA/concierge book on my behalf?

Do you service cruise terminals and train stations?

Do you travel interstate?

What if there's severe traffic or bad weather?

How can I leave feedback or make a complaint?

What is your cancellation policy?

Still Have Questions?